Shipping Info
Tin Robot Co. produces hand‑printed t‑shirts and hoodies, made to order. This policy explains how shipping, delivery times, and dispatch work.
1. Processing & Production Times
All garments are hand‑printed in‑house.
- Standard production time: 7–14 working days
- Busy periods (Christmas, sales, etc.): 7–14 working days
- Custom artwork orders may take longer depending on complexity
You will receive an email when your order has been dispatched.
2. Shipping Methods
We ship using Royal Mail or courier services depending on the order size.
Typical delivery times after dispatch:
- UK Standard: 2–4 working days
- UK Tracked: 1–2 working days
- International: 5–14 working days (if enabled)
Delivery times are estimates and may vary due to postal delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Order weight
- Delivery location
- Selected shipping method
Shipping is non‑refundable unless the item is faulty or incorrect.
4. Incorrect Addresses
Please double‑check your delivery address.
If an incorrect address is provided:
- We are not responsible for lost parcels
- Re‑delivery may require additional postage
5. Lost or Delayed Parcels
If your parcel is delayed:
- Royal Mail considers a parcel “lost” after 10 working days (UK)
- Contact us and we will assist with a claim or replacement
Tracked shipping is recommended for peace of mind.
6. Customs & Import Fees (International Orders)
If international shipping is enabled:
- Buyers are responsible for any customs fees, taxes, or import duties
- These charges vary by country and are not included in product prices
7. Contact Us
For any shipping questions: [your email address]