Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.
We are committed to keeping your data safe and handling it in accordance with UK GDPR and the Data Protection Act 2018.
Who we are
Tin Robot Trading Co. Based in West Sussex, United Kingdom.
If you have any questions about this policy or your data, you can contact us at: [your email address]
What information we collect
We collect information in the following ways:
Information you provide
- Name
- Email address
- Billing and shipping address
- Phone number (if provided)
- Order details
- Messages sent via our contact form
Information collected automatically
- IP address
- Browser type
- Pages visited
- Cookies (for site functionality, analytics, and your shopping cart)
Payment information
We do not store your card details. Payments are processed securely by:
- Sumup
These providers handle your payment data under their own privacy policies.
How we use your information
We use your information to:
- Process and deliver your orders
- Send order confirmations and updates
- Respond to your messages
- Improve our website and services
- Prevent fraud and maintain security
- Comply with legal obligations
We do not sell or share your data with third‑party marketers.
Cookies
We use cookies to:
- Keep items in your shopping cart
- Enable secure checkout
- Analyse website traffic
- Improve site performance
You can control cookies through your browser settings.
How long we keep your data
We keep your data only as long as necessary:
- Order records: 6 years (legal requirement for tax purposes)
- Contact form messages: 12 months
- Analytics data: varies depending on provider settings
Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to certain uses
- Request a copy of your data
- Withdraw consent (where applicable)
To exercise these rights, contact us at: [your email address]
Third‑party services
We use trusted third‑party providers to operate our store:
- WooCommerce (store platform)
- Sumup (payments)
- Royal Mail / couriers (delivery)
- Analytics tools (optional)
These providers only receive the information necessary to perform their services.
Security
We take reasonable steps to protect your data, including:
- SSL encryption
- Secure payment gateways
- Limited access to customer information
However, no online service can guarantee 100% security.
Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
You can also read our Terms & Conditions for more information.
For more information about UK GDPR, visit the ICO website.
Link to: https://ico.org.uk