Refunds & Returns Policy
We want you to be happy with your purchase from Tin Robot Co. This policy explains how returns, refunds, and cancellations work for our hand‑printed t‑shirts and hoodies.
1. Your Right to Cancel (UK Consumer Law)
You have the right to cancel your order within 14 days of receiving your items.
To cancel your order or start a return, email us at [your email address] with your order number.
To be eligible for a return:
- Items must be returned within 14 days of notifying us
- Items must be unworn, unwashed, and in the same condition you received them
- Items must include any original packaging (where applicable)
2. Custom & Made‑to‑Order Items
Most of our products are hand‑printed to order. Because of this:
- Custom or personalised items cannot be returned unless they are faulty
- Made‑to‑order items may only be returned under your 14‑day cancellation rights if they have not been worn or used
If you are unsure whether your item qualifies, contact us and we’ll help.
3. Items That Cannot Be Returned
We cannot accept returns for:
- Custom or personalised designs
- Items that have been worn, washed, or show signs of use
- Items returned in a different condition than supplied
- Items that cannot be returned for hygiene reasons (if applicable)
4. Faulty or Incorrect Items
If your item arrives damaged or faulty:
- Contact us within 48 hours of delivery
- Include photos where possible
- We will arrange a replacement or refund
An item is considered faulty only if:
- It does not match the description
- The print is defective
- The garment is damaged on arrival
- It does not function as stated (e.g., broken seams)
This does not affect your statutory rights.
5. Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection
- Approved refunds are issued to your original payment method
- Refunds typically take 3–5 working days to appear
Shipping costs are refundable only if the item was faulty or incorrect.
6. Return Shipping
Unless the item is faulty or incorrect:
- You are responsible for return postage
- We recommend using a tracked service
- We are not responsible for lost return parcels
7. Exchanges
If you would like to exchange an item (for example, a different size), contact us and we will do our best to help. Exchanges depend on stock availability.
8. Contact Us
For any questions about returns or refunds: [your email address]